MMSOFT Design Pulseway User Manual

ver. 4.5.2 – © 2014 MMSOFT Design Ltd. www.pulseway.com Pulseway User Manual

Installation Pulseway User Manual Page 10 of 89 Bring up the start menu (with the Metro UI) and click on the “Microsoft Store” icon then search fo

Account Configuration Pulseway User Manual Page 11 of 89 The first part of the configuration (and the most important one) represents your accoun

Account Configuration Pulseway User Manual Page 12 of 89 If any error is printed out when you click Validate Account please post the

Account Configuration Pulseway User Manual Page 13 of 89 Enter the reset code you from your mailbox then input a new password and confirm it to com

Account Configuration Pulseway User Manual Page 14 of 89 The Password Propagation Time represents the time while both old and new passwords

Account Configuration Pulseway User Manual Page 15 of 89 If enabled the following actions will require a confirmation code that will be sent t

Account Configuration Pulseway User Manual Page 16 of 89 An associated account will gain access to the computer you choose to share in read-only mo

Account Configuration Pulseway User Manual Page 17 of 89 3.2.1.5. Reports Reports give you a quick overall insight on your monitored computers. A

Account Configuration Pulseway User Manual Page 18 of 89 3.2.2. Subscription Details Subscription details give you an overview of your current sub

Account Configuration Pulseway User Manual Page 19 of 89 3.2.3.2. Manage Group Policies Group Policies provides the centralized management

Pulseway User Manual Page 2 of 89 Table of Contents 1. Description ...

Account Configuration Pulseway User Manual Page 20 of 89 There are two types of group policies:  Default policies will affect all monitored comp

Account Configuration Pulseway User Manual Page 21 of 89 Removing a Group Policy If you would like to remove a Group Policy select it from Manage G

Account Configuration Pulseway User Manual Page 22 of 89 3.2.4.1. Creating Device Access Policies Creating Device Access Policies help you control

Account Configuration Pulseway User Manual Page 23 of 89 This field will represent the hostname of your server; however, incorrectly changing t

System Configuration Pulseway User Manual Page 24 of 89 System Configuration settings represent configuration of Pulseway features that are used

System Configuration Pulseway User Manual Page 25 of 89 4.1.1. Allowed System Commands Some system administrators would like to prevent hardware d

System Configuration Pulseway User Manual Page 26 of 89 4.1.3. Process Browsing Process Browsing has only one setting which is used to hide know p

System Configuration Pulseway User Manual Page 27 of 89 4.1.5. Hardware Sensor Settings It’s always a good idea to monitor your hardware’s sensor

System Configuration Pulseway User Manual Page 28 of 89 4.1.7. Remote Desktop Remote Desktop enables you to connect to all monitored com

System Configuration Pulseway User Manual Page 29 of 89 4.1.8. Screen View Live view or Screen view allows its user to view the screen of any use

Pulseway User Manual Page 3 of 89 4.3.2. Port Monitoring ...

System Configuration Pulseway User Manual Page 30 of 89 4.1.10. User Chat User Chat empowers system administrators to engage on a live chat with a

System Configuration Pulseway User Manual Page 31 of 89 4.1.11. User Support Request User Support Request permits users to request support

System Configuration Pulseway User Manual Page 32 of 89 4.3. Network Monitoring Network monitor consists in three important parts:  Network I

System Configuration Pulseway User Manual Page 33 of 89 4.3.2. Port Monitoring Keeping under control your opened ports can indicate a lot of pro

System Configuration Pulseway User Manual Page 34 of 89 Port Monitoring supports:  Local and Remote TCP ports  Local UDP ports 4.3.3. Perform

System Configuration Pulseway User Manual Page 35 of 89 4.4. Scheduled Task Monitoring Scheduled Tasks are crucial for a stable backup s

System Configuration Pulseway User Manual Page 36 of 89 4.5. Performance Counter Monitoring Counters are used to provide information as t

System Configuration Pulseway User Manual Page 37 of 89 4.6. Web Configuration From the Web tab you can configure:  SSL Certificate Monitorin

System Configuration Pulseway User Manual Page 38 of 89 You will be informed when:  A certificate has expired, is no longer trusted (revoked) or

System Configuration Pulseway User Manual Page 39 of 89 4.7.1. Email Configuration Pulseway Agent requires a valid email configuration in ord

Pulseway User Manual Page 4 of 89 6.11.9. SNMP ...

System Configuration Pulseway User Manual Page 40 of 89 Legend: A filled block means that Maintenance Schedule is active during select hour. An

Server Modules Pulseway User Manual Page 41 of 89 Pulseway supports the following server modules:  Active Directory (AD)  Microsoft© Exchange©

Server Modules Pulseway User Manual Page 42 of 89 5.2. Microsoft© Exchange© Server Microsoft© Exchange© Servers are in the top list

Server Modules Pulseway User Manual Page 43 of 89 5.3. Microsoft© Hyper-V© Server Microsoft© Hyper-V© Server is Microsoft’s virtualizatio

Server Modules Pulseway User Manual Page 44 of 89 5.4. Internet Information Server© (IIS) Internet Information Server is Microsoft’s Web Serv

Server Modules Pulseway User Manual Page 45 of 89 5.5. System Center Operations Manager System Center Operations Manager (SCOM) is a cro

Server Modules Pulseway User Manual Page 46 of 89 Before you can start monitoring your SCOM deployment you need to copy the SDK (Softw

Server Modules Pulseway User Manual Page 47 of 89 Microsoft© SQL Server© is one of the most popular database servers available on the

Server Modules Pulseway User Manual Page 48 of 89  Windows Server Backup and Windows Server Backup Command Line Tools features installed.  Wind

Server Modules Pulseway User Manual Page 49 of 89 5.8. VMware© vSphere© Server Pulseway supports VMware ESXi and vCenter. To enable t

Description Pulseway User Manual Page 5 of 89 Pulseway provides an innovative solution for monitoring and managing your computers u

Server Modules Pulseway User Manual Page 50 of 89 5.9. Citrix© XenServer© Citrix© XenServer© is a free hypervisor from Citrix Systems. Just

Server Modules Pulseway User Manual Page 51 of 89 5.10. Amazon Web Services Amazon Web Services is a collection of remote computing s

Server Modules Pulseway User Manual Page 52 of 89 Locating your AWS Account’s Access Key:  Go to: https://portal.aws.amazon.com/gp/aws/securityC

Server Modules Pulseway User Manual Page 53 of 89 Configuring Pulseway to monitor a Windows Azure subscription:  Click on “Add” button and you w

Server Modules Pulseway User Manual Page 54 of 89 Manually Generating a Management Certificate:  Go to: http://slproweb.com/products/Win32OpenSSL

Server Modules Pulseway User Manual Page 55 of 89 After the SNMP agent configuration is complete you need to add the variables you wish to monitor

Server Modules Pulseway User Manual Page 56 of 89 Inside the Notifications tab in Pulseway Manager, Server Modules sub tab in SNMP sub tab you c

Notification Settings Pulseway User Manual Page 57 of 89 browse clients, start full system scans and read scan logs for information about identifie

Notification Settings Pulseway User Manual Page 58 of 89  Server Module Notifications  Service Notifications Notifications will be delivered

Notification Settings Pulseway User Manual Page 59 of 89 6.3. Service Notifications Service notifications can be configured to only notify

Installation Pulseway User Manual Page 6 of 89 Pulseway requires an agent to be installed on each monitored PC and will communicate using

Notification Settings Pulseway User Manual Page 60 of 89 Process monitoring supports four conditions:  The process has started  The process ha

Notification Settings Pulseway User Manual Page 61 of 89 Low disk space notifications are critical notifications that nobody wants to see but wishe

Notification Settings Pulseway User Manual Page 62 of 89 Monitoring event logs for problems is an easy way to identify a problem before turns into

Notification Settings Pulseway User Manual Page 63 of 89 You will get a chance to choose which event logs you would like to import from the file.

Notification Settings Pulseway User Manual Page 64 of 89 The picture is for demonstration purposes only and does not represent a real monitoring se

Notification Settings Pulseway User Manual Page 65 of 89 If you opted to monitor a website or a SSL Certificate you can enable the f

Notification Settings Pulseway User Manual Page 66 of 89 To add a monitored mailbox you need to execute a script in the Exchange Management Shell

Notification Settings Pulseway User Manual Page 67 of 89 6.11.5. SQL Server SQL Server module can notify on:  Long query execution times  Dea

Notification Settings Pulseway User Manual Page 68 of 89 Custom query filters have the following parameters:  Display Name: A unique display nam

Notification Settings Pulseway User Manual Page 69 of 89 6.11.7. VMware You can monitor VMware vSphere alarms only if you connect to VMware vCente

Installation Pulseway User Manual Page 7 of 89 After you find your system architecture go to http://www.pulseway.com/downloads and downloa

Notification Settings Pulseway User Manual Page 70 of 89 6.11.9. SNMP “SNMP” tab contains a list of notification rules for monitored SNMP Variable

Rule Configuration Pulseway User Manual Page 71 of 89 Rules represent an automated disaster recovery that can make you trust your servers even mor

Rule Configuration Pulseway User Manual Page 72 of 89 7.3. Importing Rules After you have exported your rules into a file, copy it at some access

Plugin Configuration Pulseway User Manual Page 73 of 89 Pulseway exposes an Application Programming Interface (API) which can be used to

Plugin Configuration Pulseway User Manual Page 74 of 89 your own entries. Just make sure that the path is valid and that the local user account has

Plugin Configuration Pulseway User Manual Page 75 of 89 8.3. Creating Plugins If you are interested in creating your own plugins we have some tuto

Display Settings Pulseway User Manual Page 76 of 89 Using display settings (or Available features) you can restrict some fields to be shown on mob

Device Settings Pulseway User Manual Page 77 of 89 In addition to the Device Access Policies you can set another layer of security by specificall

Settings Pulseway User Manual Page 78 of 89 These settings represent global connection, performance and logging switches. Please only change thes

Settings Pulseway User Manual Page 79 of 89 Auto Updater keeps your Pulseway up to date automatically. It is highly recommended that you leave thi

Installation Pulseway User Manual Page 8 of 89 Or if your operating system is working on 32 bit architecture: Follow the instruction process (whe

Settings Pulseway User Manual Page 80 of 89 11.4. Syslog Forwarding Syslog is a standard for computer data logging. It separates the software

Settings Pulseway User Manual Page 81 of 89 You may choose to receive a status report containing one or more of the following:  Processor usage 

Settings Pulseway User Manual Page 82 of 89 5. Select an Escalation Policy that fits your needs. 6. Select “Generic API system” as Service Type. 7.

Settings Pulseway User Manual Page 83 of 89  Notification Filter: You can select which notification priorities will be sent to Zendesk (Critical,

Manager Security Lock Pulseway User Manual Page 84 of 89 Pulseway Agent comes with a built in security lock that will prevent unauthorized chang

Exporting Configuration Pulseway User Manual Page 85 of 89 Exporting the configuration is very useful if you plan to reinstall the computer. It’

Importing Configuration Pulseway User Manual Page 86 of 89 In order to restore the configuration you must have the exported configuration file i

Maintenance Mode Pulseway User Manual Page 87 of 89 15. Maintenance Mode Maintenance Mode is an overall switch for notifications. When Mai

Unattended Installation Pulseway User Manual Page 88 of 89 16. Unattended Installation An Unattended Installation is an automated installatio

Support Pulseway User Manual Page 89 of 89 Pulseway support is divided into two types:  Community Support – is offered by the community at the

Installation Pulseway User Manual Page 9 of 89 In order to install Pulseway on Apple© based mobile devices you will need an apple acc